Delivery Information

We make use of Time Freight Couriers which deliver to your door or the nearest time freight counter depending on the delivery selected during checkout.

We fill all in-stock orders as soon as possible. Due to normal variations in order volume, this may be up to 3 business days. We make no guarantee of same-day shipping. Once your order has shipped, a Shipping Confirmation email, with tracking information if applicable, will be sent.

We do not accept C.O.D. orders.

We cannot be held responsible for damaged, lost, or stolen packages. We will file claims for those that are insured. Please contact us directly to initiate a claim. We will not be responsible for incorrect spelling of street names resulting in failed deliveries.  Any packages undelivered will be sent to the nearest time freight counter and it is your responsibility to track the package once it has been sent.  You will be liable for any extra costs incurred due to undelivered packages.

Shipping Costs

Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, then click checkout. This will provide a list of estimates for the shipping methods available to your selected destination.

Highveld Garage Equipment CC is not responsible for any extra charges once the original package has been shipped. If you refuse to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to you.

Shipping Options

Pickup from store

If you have placed a Pickup from store order please refer to our opening hours to ensure that we are available when you pickup.  To speed up the collection process contact our office and confirm your intended pickup day so that we can have the package ready when you arrive.

Mo - Thu           : 8:00 - 17:00

Fri                    : 8:00 - 16:00

Sat                   : 8:30 - 12:00

We are closed on Sundays, public holidays and long weekends.

Domestic (South Africa)

This is for shipping addresses within South Africa. We make use of Time Freight couriers on our website and it can be selected and prepaid during the checkout process.  You are welcome to arrange your own couriers for collection, please make use of the pickup from store option during checkout and contact our office to arrange pickup.

International

This is for any shipping address outside South Africa. Currently we do not offer any courier options for international deliveries.  If you are an export customer please make use of the pickup from store option during checkout and contact our office to arrange the courier services.  We have multiple international courier companies for various other countries and will therefore be more than willing to assist you to arrange the best cost effective method of transport.